Refunds & Returns Policy for Ram Osfel Construction and Supply

Last Updated: November 9, 2023

Thank you for choosing Ram Osfel Construction and Supply. We strive to ensure your satisfaction with our physical products. Please read our Refunds and Returns Policy carefully to understand the process, conditions, and timeframes for product returns and refunds.

1. Returns

1.1 Eligibility

You may initiate a return within 14 days of receiving your product. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

1.2 Initiating a Return

To initiate a return, please contact our customer support at ramosfel@yahoo.com within the 14-day period. Provide your order number, the reason for the return, and any relevant information about the product.

1.3 Shipping Costs

Customers are responsible for the return shipping costs, unless the return is due to a defect or error on our part.

2. Refunds

2.1 Eligibility

Refunds will be processed for eligible returns received within the 14-day period. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

2.2 Refund Process

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

2.3 Non-Refundable Items

Certain items are non-refundable, including:

  • Customized or personalized products
  • Products damaged due to customer misuse

3. Contact Information

For any questions or concerns regarding our Refunds and Returns Policy, please contact us at:

Ram Osfel Construction and Supply
Email: ramosfel@yahoo.com
Address: Sitio Halbot, Barangay Guinobatan, Calapan City, Oriental Mindoro, Philippines.

4. Fair and User-Friendly

We aim to make the returns and refunds process fair and user-friendly for both customers and our business. If you have any suggestions or feedback on how we can improve, please let us know.

Effective Date: November 9, 2023

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our Refunds and Returns Policy.